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Terms and Conditions

Effective date: 12 July 2026

These Terms and Conditions govern the use of the My Local Window Cleaner website, customer quotation service and window cleaner platform.

Please read these Terms carefully before using the service. By submitting a window cleaning request, creating an account, purchasing credits, accessing customer details or otherwise using the platform, you agree to these Terms.

1. About My Local Window Cleaner

My Local Window Cleaner provides an online platform that helps customers find and communicate with independent window cleaning businesses operating in their area.

In these Terms:

  • “we”, “us” and “our” mean My Local Window Cleaner;

  • “platform” means the My Local Window Cleaner website, accounts, dashboards and associated services;

  • “customer” means a person or organisation submitting a request for window cleaning or a related service;

  • “cleaner” means an independent window cleaner or cleaning business registered with the platform;

  • “lead” means a customer request made available to cleaners through the platform; and

  • “credits” means platform credits used by cleaners to access or unlock chargeable leads.

Our legal business details are:

Legal name: [insert legal name]
Trading name: My Local Window Cleaner
Business address: [insert business or registered address]
Company number: [insert company number, if applicable]
Email: [insert contact email]

These details must be completed before these Terms are published.

2. Our role

My Local Window Cleaner operates as an introduction and lead-generation platform.

We are not a window cleaning company, employment agency, agent, partner or representative of any cleaner. We do not normally provide window cleaning services, prepare quotations, supervise work or enter into the service contract between a customer and a cleaner.

Any agreement for window cleaning or related services is made directly between the customer and the cleaner. The customer and cleaner are responsible for agreeing matters including:

  • the work to be completed;

  • the price and payment terms;

  • access to the property;

  • the proposed date and time;

  • cancellation arrangements;

  • the equipment and cleaning methods to be used; and

  • responsibility for any damage, loss or complaint relating to the work.

We are not a party to that agreement.

3. Eligibility to use the platform

You must be at least 18 years old and legally capable of entering into a contract to use the platform.

A person creating an account or submitting information on behalf of a business confirms that they have authority to act for and bind that business.

Cleaners must use the platform only in connection with their trade, profession or business.

4. Customer requests

Customers may use the platform to submit details of window cleaning or related work for which they would like to receive contact or quotations from local cleaners.

Customers must provide information that is accurate, current and reasonably complete, including:

  • their name;

  • valid contact details;

  • the correct property location or postcode;

  • a reasonable description of the work requested; and

  • any relevant access, property or safety information.

Customers must not submit:

  • false, misleading or fraudulent requests;

  • test requests where no genuine service is required;

  • another person’s contact details without permission;

  • unlawful, abusive or offensive content;

  • requests intended to obtain cleaners’ information for marketing or unrelated purposes; or

  • repeated duplicate requests for the same job without a reasonable need.

Submitting a request does not guarantee that any cleaner will respond, provide a quotation or accept the work.

5. Sharing customer information

By submitting a request, the customer asks us to make the request available to suitable cleaners operating in or around the relevant area.

The customer agrees that the submitted job information and relevant contact details may be disclosed to one or more cleaners who access or respond to the request.

Depending on how the platform operates, information shared with cleaners may include:

  • the customer’s name;

  • telephone number;

  • email address;

  • postcode or property address;

  • description of the requested work;

  • photographs uploaded by the customer; and

  • other information included in the request.

A customer request may be made available to more than one cleaner. Unless we expressly describe a lead as exclusive, customers should assume that more than one cleaner may be given the opportunity to respond.

Our collection and use of personal information are also governed by our Privacy Policy.

6. Customer responsibility when choosing a cleaner

Customers are responsible for deciding whether a cleaner is suitable before accepting a quotation or allowing work to begin.

Where appropriate, customers should independently check matters such as:

  • the cleaner’s identity and business details;

  • experience and qualifications;

  • public liability or other relevant insurance;

  • references and reviews;

  • the proposed price and scope of work; and

  • whether specialist equipment or access arrangements are required.

Any profile checks, identity checks, reviews, badges or other information displayed through the platform provide limited information only. They are not a guarantee of a cleaner’s identity, reliability, workmanship, solvency, insurance, availability or suitability for a particular job.

Customers should not make advance payments unless they are satisfied with the cleaner and the agreed payment arrangements.

7. Cleaner accounts

Cleaners may be required to create an account before accessing leads or purchasing credits.

Cleaners must provide accurate and current account and business information. This may include:

  • the cleaner’s legal or trading name;

  • contact details;

  • service areas;

  • services offered;

  • business description;

  • logo or profile photographs;

  • insurance details; and

  • any licences, certifications or memberships claimed.

Cleaners must keep this information up to date.

We may request information or evidence to verify an account. Verification may include identity, contact, business or insurance checks. We may refuse, restrict or remove an account where information cannot be verified or appears inaccurate.

The cleaner is responsible for keeping login details secure and for activity carried out through their account. Suspected unauthorised use must be reported to us promptly.

8. Cleaner obligations

Cleaners using the platform agree to:

  • act honestly, professionally and lawfully;

  • contact customers only about the request for which their details were provided;

  • clearly identify themselves and their business when contacting customers;

  • provide accurate information about their services, availability and prices;

  • hold any insurance, licences or permissions reasonably required for their work;

  • comply with health and safety, employment, tax, consumer protection and data protection requirements;

  • provide services with reasonable care and skill;

  • respect customers’ property, privacy and communication preferences;

  • stop contacting a customer when asked to do so; and

  • deal fairly and promptly with complaints relating to their work.

Cleaners must not:

  • use customer information for unrelated sales or marketing;

  • add customers to marketing lists without any permission required by law;

  • sell, disclose or transfer customer details to another person or business;

  • use automated systems to collect or extract leads;

  • impersonate another person or business;

  • make false claims about qualifications, reviews, insurance or platform approval;

  • pressure, harass or repeatedly contact a customer;

  • attempt to avoid platform charges through fraud or manipulation;

  • submit false bad-lead or credit claims; or

  • use the platform for any unlawful purpose.

9. Use of customer contact details

Customer contact details are supplied to a cleaner solely so that the cleaner can respond to the relevant customer request, prepare a quotation, arrange the requested service and manage any resulting customer relationship.

Each cleaner is responsible for complying with applicable data protection and electronic marketing laws when handling customer information.

Cleaners must:

  • keep customer information secure;

  • restrict access to people who genuinely need it;

  • retain it only for as long as reasonably necessary;

  • correct or delete it where legally required;

  • respond appropriately to customers exercising their data rights; and

  • report any suspected loss, misuse or unauthorised disclosure.

Unlocking a lead does not give a cleaner ownership of the customer’s personal information or unrestricted permission to use it.

10. Leads and availability

We may use information supplied by customers and cleaners to determine which leads are displayed to which accounts.

We do not guarantee:

  • a minimum number of leads;

  • that a lead will be exclusive;

  • that every lead will match a cleaner’s preferences;

  • that a customer will answer or respond;

  • that a customer will request or accept a quotation;

  • that the cleaner will win any work;

  • that a job will have a particular value or frequency; or

  • that leads will be continuously available in any area.

A lead is an opportunity to contact a potential customer, not a guaranteed booking or contract.

Cleaners are responsible for checking the available lead information before spending credits.

11. Credits and payments

Some platform features may require cleaners to purchase or spend credits.

The number of credits required for a lead and any applicable package price will be shown before the relevant purchase or transaction is completed.

Unless otherwise stated:

  • credits may be used only through the account for which they were purchased;

  • credits cannot be transferred, sold or exchanged between accounts;

  • credits have no cash value outside the platform;

  • purchasing credits does not guarantee access to any particular number or type of lead;

  • promotional or complimentary credits may be subject to additional conditions; and

  • we may correct credit balances affected by a technical or administrative error.

Prices will be displayed before payment and will state whether VAT is included or added, where applicable.

Payments may be processed by an independent payment provider. The payment provider may apply its own terms and privacy policy.

12. Bad leads and replacement credits

A cleaner may report a lead that they believe is invalid in accordance with our Lead Credit Policy.

A customer’s failure to answer, rejection of a quotation or decision to use another cleaner does not normally make the lead invalid.

Credits and replacement decisions are governed by the version of the Lead Credit Policy in effect when the relevant lead was supplied.

Where there is a conflict between these Terms and the Lead Credit Policy concerning a bad-lead claim, the Lead Credit Policy will apply to that claim.

13. Refunds

Except where required by law, completed credit purchases and credits already spent on leads are not refundable.

An approved bad-lead claim will normally result in account credit rather than a cash refund, as explained in the Lead Credit Policy.

Nothing in these Terms limits any right to a refund or other remedy that cannot legally be excluded.

14. Customer payments to cleaners

Customers must pay cleaners directly using the method and timetable agreed between them, unless the platform expressly introduces a separate payment service.

We are not responsible for:

  • collecting payment for cleaners;

  • returning deposits paid directly to a cleaner;

  • issuing invoices for cleaning work;

  • resolving chargebacks between customers and cleaners; or

  • unpaid invoices owed by customers to cleaners.

Cleaners are responsible for their prices, invoices, taxes and financial records.

15. Cancellations and disputes between customers and cleaners

Customers and cleaners should agree cancellation and rescheduling arrangements before work begins.

Any complaint about a cleaner’s quotation, attendance, conduct, workmanship, property damage, cancellation or payment should first be raised directly with the cleaner.

We may choose to assist with communication or request information from either party, but we are not required to mediate, determine fault or compensate either party.

Nothing in this section prevents either party from exercising their legal rights.

16. Reviews and user content

The platform may allow users to submit reviews, photographs, descriptions, logos, messages or other content.

You must have the right to submit any content you provide. Content must not be:

  • false or misleading;

  • defamatory;

  • threatening, discriminatory or abusive;

  • obscene or unlawful;

  • copied in breach of another person’s intellectual property rights;

  • harmful to the operation or security of the platform; or

  • unrelated to the purpose for which it was submitted.

Reviews must reflect genuine experiences and must not be written in exchange for an undisclosed reward.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to host, copy, display, format and use it as reasonably necessary to operate and promote the platform.

We may moderate, reject or remove content, but we are not required to monitor everything submitted by users.

17. Acceptable use

You must not:

  • interfere with the operation or security of the platform;

  • introduce malware or harmful code;

  • attempt to gain unauthorised access to accounts or systems;

  • scrape, harvest, copy or systematically extract platform data;

  • use the platform to send spam;

  • manipulate rankings, reviews or lead allocation;

  • reverse engineer the platform except where the law expressly permits it;

  • create multiple accounts to avoid restrictions or charges; or

  • assist another person in breaching these Terms.

18. Intellectual property

The platform and its original content, design, branding, software, databases and functionality are owned by or licensed to us and are protected by intellectual property laws.

You may use the platform only for its intended purpose. You may not reproduce, sell, license, distribute or commercially exploit our content without written permission.

“My Local Window Cleaner” and associated branding may not be used in a way that suggests endorsement, partnership or approval without our written consent.

19. Availability and changes to the platform

We aim to keep the platform available and accurate but do not guarantee uninterrupted or error-free operation.

We may:

  • maintain, update or modify the platform;

  • introduce, change or remove features;

  • change the way leads are displayed or allocated;

  • limit access during maintenance or security incidents; and

  • discontinue all or part of the platform.

Where reasonably practicable, we will provide advance notice of a material change that negatively affects paid services.

20. Suspension and termination

We may restrict, suspend or terminate access to the platform where we reasonably believe that a user:

  • has breached these Terms;

  • has provided false or misleading information;

  • presents a risk to customers, cleaners or the platform;

  • has misused customer information;

  • has engaged in fraudulent or abusive activity;

  • has failed to pay an amount properly due;

  • has created a legal, regulatory or security risk; or

  • has repeatedly received serious or credible complaints.

Where appropriate, we will give the user an opportunity to explain the circumstances or correct the breach. Immediate action may be taken where necessary to protect people, personal information, the platform or the public.

Users may stop using the platform at any time. Cleaners may request account closure through their account or by contacting us.

Account closure does not remove obligations or liabilities that arose before closure.

21. Third-party websites and services

The platform may contain links to third-party websites or use services supplied by payment, hosting, mapping, communication or analytics providers.

We do not control third-party services and are not responsible for their independent content, availability, security or terms.

Users should review the relevant third party’s terms and privacy information before using its service.

22. Our responsibility

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any other liability that cannot legally be excluded.

Subject to the above, we are not responsible for the acts, omissions, statements, quotations or work of customers or independent cleaners.

We are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of anticipated savings or loss of goodwill arising from use of the platform.

For cleaners using the platform for business purposes, our total liability arising from the platform or these Terms will not exceed the greater of:

  • the amount the cleaner paid to us during the six months immediately preceding the event giving rise to the claim; or

  • £100.

This financial limit does not apply to liability that cannot legally be limited.

Nothing in these Terms affects a customer’s statutory consumer rights.

23. Indemnity from business users

A cleaner agrees to reimburse us for reasonable losses, liabilities and costs resulting from:

  • the cleaner’s unlawful use of customer information;

  • work performed or promised by the cleaner;

  • a breach of these Terms by the cleaner;

  • inaccurate claims made in the cleaner’s profile or communications; or

  • infringement of another person’s rights by content supplied by the cleaner.

This section applies only to the extent that the loss was reasonably caused by the cleaner’s act, omission or breach.

24. Privacy and cookies

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie notice.

Users must not upload unnecessary sensitive personal information through the platform.

25. Complaints about the platform

Complaints about My Local Window Cleaner or the operation of the platform should be sent to:

Email: [insert complaints email]
Postal address: [insert postal address]

Please include enough information for us to investigate the complaint.

We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days, although complex cases may take longer.

26. Changes to these Terms

We may update these Terms to reflect changes to the platform, our business practices or applicable law.

The updated version will be published on the website with a revised effective date.

Where a change materially affects cleaners’ paid use of the platform, we will provide reasonable notice through the website, account dashboard or registered email address.

Continued use of the platform after the updated Terms take effect constitutes acceptance of the updated Terms.

27. Transfer of rights

You may not transfer your account or your rights under these Terms without our written consent.

We may transfer our rights and obligations to another organisation as part of a sale, restructuring or transfer of the platform, provided this does not reduce any rights that cannot legally be reduced.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

29. No waiver

A delay or failure to enforce a provision of these Terms does not waive our right to enforce it later.

30. Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, Lead Credit Policy and any pricing or service information shown during purchase, form the agreement governing use of the platform.

31. Governing law and courts

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections under the law of the part of the United Kingdom in which you live. You may bring legal proceedings in the courts available to you under applicable consumer law.

Business users agree that the courts of England and Wales will have exclusive jurisdiction over disputes relating to the platform or these Terms.

32. Contact us

Questions about these Terms may be sent to:

My Local Window Cleaner
[insert legal business name]
[insert business address]
[insert email address]
[insert telephone number, if applicable]